AGB

These Terms of Service govern the use of hcofbg.shop and purchases made through our ecommerce store.

Throughout these Terms, references to "we," "us," "our" or "hcofbg.shop" refer to the operator of hcofbg.shop.

By using our website or purchasing products through the store, customers agree to these Terms to the extent permitted by applicable law.

These Terms do not exclude or restrict mandatory German or European Union consumer rights.

Shopify Platform

Our store may be hosted or supported by Shopify.

Shopify provides ecommerce technology that enables merchants to offer products and services online.

The contract for products purchased from hcofbg.shop is between the customer and the operator of hcofbg.shop rather than between the customer and Shopify.

Eligibility

Customers using our store must have the legal capacity necessary to enter into the relevant transaction or have authorization required under applicable law.

Customers must provide accurate and complete information reasonably necessary to process their orders.

Use of the Website

Customers may use hcofbg.shop for lawful personal shopping and other legitimate purposes.

Customers must not:

• Use the website for unlawful purposes;
• Attempt unauthorized access to website systems;
• Introduce malware or malicious code;
• Interfere with website security;
• Fraudulently obtain products or refunds;
• Submit false payment information;
• Impersonate another person;
• Scrape the website in a manner that materially disrupts its operation; or
• Use the website in a way that violates applicable law.

Products

We make reasonable efforts to present products accurately.

Product characteristics, colours and appearance may vary slightly because of device displays, photography, lighting or reasonable manufacturing variation.

Material differences affecting contractual conformity remain subject to applicable consumer law.

Availability

Products displayed on hcofbg.shop may be subject to availability.

A product may become unavailable after an order is submitted because of inventory errors, supplier issues or other circumstances.

If we cannot fulfil an accepted order, we will provide an appropriate remedy, including reimbursement where required.

Prices

Prices displayed through hcofbg.shop may change from time to time.

The price applicable to an order will generally be the price shown when the customer submits the order.

Any applicable taxes or mandatory charges collected from the customer will be displayed as required.

Obvious pricing errors may be corrected to the extent permitted by applicable law.

Ordering Process

Customers may select products, add them to their cart and proceed through checkout.

Before submitting an order, customers should review:

• Products;
• Quantities;
• Selected options;
• Delivery information;
• Billing information; and
• Total price.

Submitting an order constitutes an offer to purchase the products subject to applicable contractual rules.

A contract is formed at the point determined by the checkout process, order acceptance communications and applicable law.

Order Confirmation

Customers should receive electronic information confirming receipt or acceptance of an order.

Customers should review the confirmation and promptly notify us if information appears incorrect.

An automated acknowledgement of receipt does not necessarily constitute final acceptance where applicable contractual rules provide otherwise.

Payment

Customers must use a payment method validly available to them.

Payment processing may be performed by third-party providers.

Customers authorize the applicable provider to process the payment information necessary for the transaction.

We may refuse or cancel transactions where payment authorization fails or where there is reasonable evidence of fraud, subject to applicable law.

Fraud Prevention

Orders may be subject to reasonable fraud or security review.

We may request additional verification where reasonably necessary to confirm that an order is legitimate.

Such procedures must not be used to unlawfully discriminate against customers or improperly deny statutory rights.

Shipping

All orders are eligible for free standard shipping under our current Shipping Policy.

The estimated delivery time is 15–20 calendar days.

Delivery estimates may be affected by circumstances outside our reasonable control.

Further details appear in our Shipping Policy.

Delivery

Customers are responsible for providing complete and accurate delivery information.

If delivery is materially delayed, lost or otherwise unsuccessful, applicable statutory rights remain unaffected.

Risk of loss passes in accordance with mandatory consumer law.

Right of Withdrawal

Eligible German and EU consumers purchasing online generally have a statutory right to withdraw from qualifying contracts within 14 days.

Detailed information is contained in our Return and Refund Policy.

Where applicable, hcofbg.shop will also provide the electronic withdrawal functionality legally required for eligible online distance contracts.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable mandatory consumer law.

No provision of these Terms removes a customer's statutory right to seek a remedy for defective or non-conforming goods.

Legal Guarantee and Conformity

Goods supplied to consumers must satisfy applicable statutory conformity requirements.

Where a product is defective or non-conforming, customers may have statutory rights including repair, replacement, price reduction or termination/refund depending on applicable law and circumstances.

Any commercial or voluntary return policy is additional to these statutory rights.

Promotions

From time to time, hcofbg.shop may offer promotions, discount codes or special offers.

Promotions may be subject to additional conditions displayed with the offer.

Unless prohibited by law, promotions may:

• Have an expiration date;
• Apply only to selected products;
• Be limited to certain markets;
• Exclude prior purchases; or
• Be limited to one use per customer.

Promotional terms do not override statutory consumer rights.

Discount Codes

Discount codes must be used in accordance with their stated conditions.

We may refuse a code where:

• It has expired;
• Applicable conditions are not met;
• It has already been used beyond the permitted limit; or
• It was obtained or used through fraud.

Intellectual Property

Content on hcofbg.shop, including text, graphics, store design, logos and other original materials, may be protected by intellectual-property rights.

Customers may use website content for ordinary personal browsing and shopping purposes.

Nothing in these Terms transfers intellectual-property ownership to customers.

User Content

If customers submit reviews, photographs, comments or other content, they must have the right to submit that content.

Customers must not submit unlawful, defamatory, infringing, fraudulent or malicious content.

Where user-submitted content functionality is offered, reasonable moderation rules may apply.

Third-Party Services

Our website may rely on or link to third-party services, including payment, shipping and technical providers.

Independent third-party services may be governed by their own terms and privacy policies.

We are not responsible for matters solely attributable to an independent third party where liability cannot legally be attributed to us.

Website Availability

We aim to keep hcofbg.shop reasonably available.

However, temporary interruptions may occur because of:

• Maintenance;
• Technical faults;
• Hosting problems;
• Security incidents;
• Network outages; or
• Circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot legally be excluded.

Errors and Inaccuracies

We may correct typographical errors, technical errors, product-information errors or other inaccuracies.

Corrections affecting existing consumer contracts remain subject to applicable law.

We will not use this clause to unilaterally remove mandatory contractual rights.

Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing is intended to exclude liability for intentional misconduct, gross negligence, injury to life, body or health, or liability arising under mandatory product-liability or consumer-protection provisions where applicable.

Any permitted limitation of liability must be interpreted narrowly and consistently with mandatory German law.

Indemnification

To the extent legally permissible, users may be responsible for losses directly caused by their unlawful use of the website or intentional violation of these Terms.

This provision does not create liability beyond what applicable law permits.

Privacy

Use of personal information is governed by our Privacy Policy.

Changes to the Website

We may reasonably change:

• Website layout;
• Product assortment;
• Features;
• Payment methods;
• Delivery options; and
• Store functionality.

Changes will not unlawfully alter existing contractual rights.

Changes to These Terms

We may update these Terms to reflect changes in law, technology, ecommerce functionality or business operations.

Changes generally apply prospectively unless applicable law permits or requires otherwise.

Severability

If a provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision should be interpreted or replaced in a manner that most closely reflects its lawful purpose.

No Waiver of Statutory Rights

Failure by hcofbg.shop to enforce a contractual provision on one occasion does not necessarily constitute a permanent waiver.

More importantly, no term or practice of hcofbg.shop waives mandatory rights provided to consumers by law.

Governing Law

These Terms are intended to be governed by applicable German law where the customer is a consumer in Germany, without depriving the customer of mandatory consumer protections that apply under relevant national or European Union law.

Mandatory jurisdiction rules remain unaffected.

Consumer Disputes

We encourage customers to contact us directly so that concerns can be reviewed and, where reasonably possible, resolved.

Customers retain access to any dispute-resolution or judicial remedies available under applicable law.

Contact

For questions regarding these Terms:

hcofbg.shop
Email: info@hcofbg.shop