Versand

Welcome to hcofbg.shop.

At hcofbg.shop, we are committed to providing a transparent, fair, and reliable shopping experience. We understand that clothing, footwear, accessories, and other fashion products purchased online may not always meet your expectations.

This Return & Refund Policy explains how customers can request returns, the conditions for return eligibility, return shipping responsibilities, refund approval procedures, refund processing timelines, and applicable customer rights.

This policy applies to eligible purchases made through https://hcofbg.shop for delivery within the United States.

1. Our 30-Day Return Policy

We offer a 30-calendar-day return policy for eligible merchandise purchased through hcofbg.shop.

Customers must submit their return or refund request within 30 calendar days after receiving their order.

The 30-day period begins on the day following confirmed delivery and includes weekends and public holidays.

For example, if an order is delivered on October 1, the customer may submit a return request through October 31.

The request must be submitted within the 30-calendar-day period. The returned merchandise does not necessarily need to arrive at our return facility within the same period, provided the request was submitted on time and the customer follows the applicable return instructions.

Customers who submit eligible requests within the stated period will retain their return eligibility while the request is reviewed.

Requests submitted after the standard return period may not qualify for discretionary returns unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, merchandise should generally meet the following requirements:

• The return request is submitted within 30 calendar days after delivery.

• The product is unused and unworn, except for reasonable fitting or inspection.

• The item remains clean and in substantially the same condition as received.

• The product has not been washed, intentionally damaged, or altered after delivery.

• Original tags, accessories, and packaging are included where reasonably possible.

• The customer provides an order number or other reasonable proof of purchase.

Customers may try on clothing and footwear to check fit and comfort, provided the merchandise remains in a returnable condition.

These conditions do not restrict applicable consumer rights relating to defective, damaged, incorrectly supplied, or misdescribed merchandise.

3. Non-Returnable Items

Certain items may be excluded from discretionary returns due to hygiene, personalization, or product condition considerations.

These may include:

• Worn or used underwear and intimate apparel

• Swimwear with removed or damaged hygiene protection

• Personalized or customized products clearly identified as non-returnable before purchase

• Merchandise that has been washed, altered, or intentionally damaged after delivery

• Products clearly marked as final sale or non-returnable before purchase, where permitted by law

These exclusions do not override mandatory consumer rights concerning defective, damaged, or incorrectly supplied merchandise.

4. How to Request a Return

To initiate a return or refund request, please contact our customer support team.

Email: info@hcofbg.shop

Please provide the following information:

• Your order number

• Your full name

• The email address used to place the order

• The product or products you wish to return

• The reason for the return request

• Photographs where relevant, especially for damaged, defective, or incorrect items

Our customer support team will review the request and provide applicable return instructions.

Please contact us before sending merchandise back so we can identify your return and confirm the appropriate return arrangements.

Customers who submit an eligible request within the 30-day period will not lose their eligibility solely because the review takes place after the request deadline.

5. Return Mailing Address

Eligible returns should be shipped to the following address after receiving the applicable return instructions:

hcofbg.shop — Returns Department

17361 Baronoff Avenue
Anchorage, AK 99577
United States

Return Support Email: info@hcofbg.shop

Customers should securely package returned merchandise to prevent damage during transportation.

We recommend using a tracked shipping service and retaining the shipping receipt and tracking number until the return process has been completed.

Please do not send returned merchandise to our German business address unless specifically instructed by our customer support team.

6. Return Shipping Costs

For standard discretionary returns, including returns resulting from a change of mind, personal preference, or incorrect size selection by the customer, return shipping costs are the responsibility of the customer.

For returns involving products confirmed to be defective, damaged upon arrival, incorrectly shipped, or materially different from their descriptions, hcofbg.shop will cover reasonable return shipping costs where a return is necessary.

Restocking Fee: $0.00 USD

We do not charge a restocking fee for eligible returns.

Our standard outbound shipping service for eligible United States orders is free.

Because our return facility is located in Alaska, the cost of customer-paid return shipping may vary depending on the customer's location, package dimensions, and chosen carrier.

Customers are encouraged to review available carrier rates before arranging a discretionary return.

Any legally permitted refund adjustments will be clearly explained to the customer.

7. Return Inspection and Approval

Once returned merchandise arrives at our return facility, our team will inspect the product to confirm its return eligibility.

The review may include checking:

• The order number and purchase details

• The date the return request was submitted

• The condition of the returned merchandise

• Compliance with the applicable return requirements

• Whether any disclosed return exclusions apply

After completing the inspection, we will inform the customer whether the refund has been approved or whether additional information is required.

For standard discretionary returns, refund approval generally follows receipt and inspection of the returned merchandise.

For damaged, defective, or incorrectly supplied products, we may approve a refund or another appropriate remedy before receiving the item when sufficient supporting information is available.

8. Guaranteed Refund Processing — Within 7 Business Days

hcofbg.shop guarantees that every approved monetary refund will be issued through the customer's original payment method within 7 business days after refund approval.

Our refund commitment is:

Refund Processing Time: Within 7 Business Days After Approval

Refund Method: Original Payment Method

Once a refund request is approved, we guarantee that the applicable refund transaction will be initiated and submitted through the original payment channel no later than the seventh business day following approval.

Business days are Monday through Friday, excluding applicable public holidays.

The seven-business-day period begins on the date the refund is approved, not the date the initial return request is submitted.

For returns requiring physical inspection, approval generally occurs after the merchandise has been received and examined.

We will not require customers to accept store credit, gift cards, discount vouchers, or other alternatives instead of an approved monetary refund.

Although we guarantee that the refund will be issued through the original payment channel within 7 business days, the exact date on which funds appear in the customer's account may depend on the relevant bank, card issuer, or payment service provider.

If an approved refund has not been issued within the stated timeframe, customers should contact our customer support team for assistance.

Any shorter refund deadline required under applicable law will take precedence.

9. Refund Amount

For an approved full return, customers will generally receive a refund equal to the amount actually paid for the eligible returned merchandise, including any applicable refundable taxes.

For an approved partial return, the refund amount will reflect the purchase price paid for the eligible returned items and any corresponding tax adjustments.

Original Standard Shipping Cost: $0.00 USD

Restocking Fee: $0.00 USD

We do not deduct a restocking fee from eligible refunds.

If a promotional discount was applied to the original purchase, the refund will be based on the amount actually paid for the returned merchandise, subject to applicable law.

The approved refund amount will be communicated to the customer.

10. Refund Method

All approved monetary refunds will be issued to the original payment method used during checkout.

Depending on the original transaction, this may include eligible credit cards, debit cards, or supported digital payment services.

We do not require customers to accept store credit or unrelated alternative payment arrangements instead of a monetary refund.

If the original payment method is expired, closed, or otherwise unavailable, please contact our customer support team.

Any alternative refund arrangements must comply with applicable payment provider requirements and relevant law.

11. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number

• A description of the issue

• Photographs of the product and packaging, where reasonably available

Our customer service team will review the information and provide an appropriate resolution.

Depending on the circumstances, available remedies may include:

• A replacement item

• An exchange, where available

• A full or partial refund, as appropriate

Where the issue results from our error, we will cover reasonable return shipping costs if returning the merchandise is necessary.

Applicable consumer rights remain unaffected.

12. Exchanges

Customers wishing to exchange a product for another size, color, or style should contact our customer support team.

Exchange availability depends on the condition of the original merchandise and the availability of the requested replacement item.

If a direct exchange cannot be arranged, customers may return an eligible product for a refund and place a separate order for the preferred item.

Any additional charges or price differences will be communicated before proceeding.

13. Order Cancellations

Customers wishing to cancel an order should contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has been dispatched, immediate cancellation through the fulfillment process may no longer be possible.

Customers may still request a return after receiving their order in accordance with our 30-calendar-day return policy.

If an order cancellation is approved and payment has already been collected, the refund will be issued to the original payment method within 7 business days after approval.

14. Lost or Delayed Return Shipments

We recommend using a tracked shipping service when returning merchandise.

Customers should retain proof of shipment and tracking information.

If a return shipment is lost or delayed, please contact our customer support team with the relevant shipment details.

Responsibility for a lost return shipment depends on who arranged transportation, the circumstances of the loss, and applicable legal requirements.

Where hcofbg.shop provides a prepaid return shipping label, we will assist with the relevant carrier investigation.

15. Late or Missing Refunds

If an approved refund has not appeared in your original payment account, please review the payment method used for the purchase and any refund confirmation.

Banks and payment providers may require additional time to post refund transactions.

If an approved refund has not been initiated within 7 business days after approval, please contact us immediately.

Customer Support Email: info@hcofbg.shop

We will investigate the issue and provide appropriate assistance.

Our refund processing commitment does not limit any faster refund obligations imposed by applicable law.

16. Customer Rights and Applicable Law

This policy provides clear return and refund procedures for eligible purchases delivered within the United States.

Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded under applicable United States federal or state laws.

As hcofbg.shop operates from Germany, mandatory consumer protection requirements applicable to a particular transaction will also remain unaffected.

Where mandatory legal requirements provide additional rights or protections, those requirements will prevail.

17. Contact Information

If you have questions regarding returns, exchanges, refunds, or the status of an approved refund, please contact us.

Store Name: hcofbg.shop

Website: https://hcofbg.shop

Email: info@hcofbg.shop

Telephone: +49 179 2231961

Business Address:
Vaenser Weg 17
GT Eckel
21224 Rosengarten
Germany

Return Mailing Address:
17361 Baronoff Avenue
Anchorage, AK 99577
United States

We are committed to handling return and refund requests fairly, transparently, and in accordance with this policy.

18. Changes to This Policy

hcofbg.shop may update this Return & Refund Policy from time to time to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Updated versions will be published on our website with a revised update date.

Policy changes will not retroactively remove rights applicable to previously accepted purchases or override mandatory consumer protection laws.

Thank you for shopping with hcofbg.shop.