Versand
This Shipping Policy explains how orders placed through hcofbg.shop are processed, shipped and delivered.
Our current standard delivery terms are:
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping questions, contact:
Free Standard Shipping
hcofbg.shop provides free standard shipping on all orders.
Customers are not charged a separate standard shipping fee for eligible orders placed under this policy.
If optional premium or expedited delivery options are introduced, any applicable charge will be clearly displayed before the customer submits the order.
Estimated Delivery Time
The estimated delivery time for standard shipping is:
15–20 calendar days
This is an estimated delivery period and not an absolute guarantee of arrival on a particular date unless a guaranteed date is expressly stated during checkout.
Delivery-Time Calculation
The delivery estimate may include order preparation, handling, transportation and final delivery.
Orders may require reasonable processing before being transferred to the relevant logistics provider.
Where a specific delivery period is contractually agreed during checkout, that agreed delivery period will apply subject to mandatory law.
Order Processing
After an order is submitted and payment is successfully processed, the order may undergo:
- Payment verification;
- Fraud screening;
- Inventory confirmation;
- Product preparation;
- Packaging; and
- Carrier handover.
Customers will normally receive appropriate order information electronically.
Shipping Confirmation
When tracking or shipping information becomes available, it may be sent by email or made available through the customer's order-status page.
Tracking availability may depend on the carrier and destination.
Tracking
Where tracking is available, customers should allow reasonable time for the carrier's system to update.
A tracking number may not show immediate movement immediately after it has been generated.
This alone does not mean that the parcel has been lost.
Delivery Address
Customers must provide an accurate and complete delivery address.
Customers should review:
- Recipient name;
- Street address;
- House or building number;
- Apartment or unit information;
- Postal code;
- City;
- Country; and
- Relevant contact details.
hcofbg.shop is not responsible for delays caused solely by inaccurate information provided by the customer, except where applicable law provides otherwise.
Address Changes
Customers who discover an address error should contact:
as quickly as possible.
We will make reasonable efforts to update the delivery information before dispatch.
However, once the order has entered fulfilment or been transferred to the carrier, an address change may no longer be possible.
Multiple Shipments
An order may occasionally be delivered in more than one parcel.
This may occur where:
- Products are stored at different fulfilment locations;
- Products become available at different times;
- Parcel-size restrictions apply; or
- Separate shipment is reasonably necessary for fulfilment.
Customers will not be charged additional standard shipping fees merely because we divide an order into multiple standard shipments.
Carrier Delays
Delivery may occasionally be affected by events outside our reasonable control, including:
- Severe weather;
- Transportation disruption;
- Customs procedures;
- Carrier network congestion;
- Public holidays;
- Strikes;
- Natural disasters;
- Security events; or
- Other exceptional circumstances.
If a significant delay occurs, customers should contact us so that we can investigate.
Mandatory rights concerning delayed delivery remain unaffected.
Delayed Orders
If an order has not arrived within the expected period, please contact:
Please include the order number and relevant delivery information.
We will review available tracking information and may contact the carrier or fulfilment provider.
Lost Parcels
If a parcel appears to have been lost in transit, we will investigate.
Where applicable consumer law places the transportation risk on the seller until the consumer receives the goods, the customer will not be required to bear the loss caused by a carrier losing the parcel.
An appropriate remedy will be provided where required by law.
Marked Delivered but Not Received
If tracking indicates delivery but the customer cannot locate the parcel, the customer should first check:
- The delivery location;
- Household members;
- Neighbours where appropriate;
- Building reception;
- Safe-place delivery areas; and
- Any carrier delivery notice.
If the parcel remains missing, contact:
We may request reasonable information to investigate the delivery.
Damaged Packages
Customers who receive a visibly damaged package should retain the packaging where reasonably possible and contact us.
Photographs may help us investigate transportation damage.
Customers' statutory rights are not dependent solely on whether external packaging was retained where applicable law provides otherwise.
Incorrect Deliveries
If a customer receives an incorrect product, please contact:
We will review the order and arrange an appropriate remedy where the error is attributable to us.
Missing Items
If products appear to be missing, please check whether the order was divided into multiple shipments.
If there is no evidence of another shipment, contact customer service.
Failed Delivery Attempts
If a carrier cannot complete delivery because the recipient is unavailable, the carrier may:
- Attempt redelivery;
- Leave delivery instructions;
- Deliver to a collection point; or
- Return the parcel.
Customers should follow carrier instructions where reasonable.
Refused or Unclaimed Parcels
A customer intentionally refusing or failing to collect a parcel does not automatically constitute a valid exercise of the statutory withdrawal right.
Customers wishing to withdraw from a contract should provide an unambiguous withdrawal declaration in accordance with our Return and Refund Policy.
Where a parcel is returned to us, we will handle it in accordance with applicable law and the circumstances of the order.
Customs and Cross-Border Delivery
Depending on fulfilment location and delivery route, a parcel may pass through customs or other border procedures.
Where taxes, duties or import charges are lawfully payable by the customer and are not already included or collected during checkout, appropriate information should be provided as required by applicable law.
We will not intentionally conceal mandatory charges from customers.
Delivery Restrictions
We may be unable to ship certain products to particular destinations because of:
- Carrier restrictions;
- Legal restrictions;
- Product restrictions;
- Safety requirements; or
- Technical limitations.
Where an accepted order cannot legally or practically be fulfilled, the customer will receive an appropriate remedy.
Cancellation Before Shipment
Customers who wish to cancel an order before shipment should contact:
We will make reasonable efforts to stop fulfilment.
If shipment has already occurred, customers may exercise applicable statutory withdrawal rights.
Returns
Shipping questions relating to products being returned after delivery are governed primarily by our Return and Refund Policy.
Customers should obtain return instructions before sending a product back.
Delivery and Statutory Withdrawal Period
For ordinary goods contracts, the statutory withdrawal period generally begins based on receipt of the goods rather than the date on which the order was placed.
Customers should consult our Return and Refund Policy for further details.
Mandatory Consumer Rights
Nothing in this Shipping Policy limits rights relating to delivery, delay, loss, conformity, withdrawal or refunds that cannot lawfully be excluded under German or European Union consumer law.
Contact Us
For shipping, tracking or delivery assistance:
hcofbg.shop
Email: info@hcofbg.shop
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